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Hotel · Hanoi · Ha Noi Municipality

Lotus Aroma Hotel

A well-reviewed 2-star hotel in Hanoi, praised for its attentive service and comfortable rooms.

  • Service rated 9.8
  • Rooms rated 9.3
  • Dining rated 9.5
9.2 Perfect 12 reviews Booking.com 9.2 · 12 reviews

About

Lotus Aroma Hotel

Lotus Aroma Hotel is a 2-star property located in Hanoi, Vietnam. It sits 4.4 km from the Lotte Observation Deck, a popular city viewpoint. The hotel offers 24-hour reception and security, plus parking and valet parking.

Rooms come with air conditioning, flat-screen TVs, minibars, and soundproofing. There is free Wi-Fi in rooms and a 24-hour front desk. The hotel also provides laundry services and luggage storage.

  • Non-smoking rooms
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security

In brief

What works, what to weigh

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Strengths

3 reasons to book
  • Top-tier service — Guests consistently rate the service at 9.8, the highest category. This suggests attentive and responsive staff.
  • Comfortable rooms — Rooms score 9.3, indicating good quality bedding and amenities for the class.
  • Good value — With a value score of 8.8 and an overall rating of 9.2, guests find the price reasonable for what's offered.
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Worth weighing

3 to weigh
  • Limited check-in window — Check-in is only from 14:00 to 14:30, a narrow one-hour slot. If you arrive outside this time, you may need to make arrangements.
  • No pets allowed — The hotel does not permit pets, so those traveling with animals must look elsewhere.
  • Fewer reviews — With 12 reviews, the rating is based on a small sample. Perceptions could change as more guests stay.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Standard Double Room

  • 1 Double bed
  • Shower
  • Air conditioning

Twin Room

  • 2 Single beds
  • Shower
  • Air conditioning

Superior King Room

  • 1 Double bed
  • Bathtub
  • Air conditioning

Deluxe King Room

  • 1 King-size bed
  • Bathtub
  • Air conditioning

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • Non-smoking rooms
  • Lift
  • Soundproofed rooms
  • Parquet floor

Services

  • 24-hour reception
  • 24-hour security
  • Room service
  • Housekeeping
  • Laundry
  • Luggage storage

In-room

  • Air conditioning
  • Mini-bar
  • Electric kettle
  • Flat-screen TV
  • Free toiletries
  • Free Wi-Fi in rooms

Safety & Security

  • Safe deposit box
  • Smoke detectors
  • Fire extinguishers

Parking & Pets

  • Parking
  • Valet parking
  • No pets allowed

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

9.2
Perfect 12 reviews

Guest-rated 9.2/10 from 12 reviews

Booking.com · 9.2 · 12 reviews

04 — Location

Getting around Hanoi

The property sits in Hanoi.

City Vibe: Hanoi is a bustling capital with a mix of old-world charm and modern energy. The hotel is 4.4 km from the Lotte Observation Deck, which offers city views.

6 Duong Phu My, Hanoi, Ha Noi Municipality, Vietnam

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-14:30
Check-out
By 11:00-12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
23 rooms

06 — Questions

Frequently asked

What time is check-in and check-out?

Check-in is from 14:00 to 14:30. Check-out is between 11:00 and 12:00.

Is parking available?

Yes, the hotel offers parking and valet parking.

Are pets allowed?

No, pets are not allowed at the hotel.

Does the hotel have air conditioning in rooms?

Yes, all room types include air conditioning.

Nearby

Other top-rated stays in Hanoi

Want a different style or budget? Here are more highly-rated options in the area.

8.4

S79 Sunny Hotel 2

Guest-rated 8.4/10 — among the top stays in Hanoi.

Hanoi

The bottom line

Lotus Aroma Hotel stands out for its high service rating and comfortable rooms, making it a reliable pick for a short city break. The narrow check-in window is the main practical hurdle.

9.2A solid 2-star option in Hanoi, especially if service is your priority.

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